INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

 

"What you see is what you get! We strive for 100% accuracy in our product photography. You can be confident that the product delivered will match the item displayed, with only negligible variations possible due to screen differences or photographic lighting."

Where can I view my sales receipt?

 

"For online purchases, your sales receipt is typically sent to the email address you provided at checkout. Please check your inbox (and spam/junk folder) for an email from us. If you have an account, you can also log in and view your receipt under 'Order History'."

How can I return an item?

"Returning an item is easy! Please ensure your item is unworn, unwashed, with all original tags attached, and within [14] days of purchase. Simply visit our Return and Exchange Policy Page, or contact our customer service team, and we'll guide you through the process."

Will you restock items indicated as “out of stock?”

"We do our best to restock popular items as quickly as possible. If an item is marked 'out of stock,' it means we don't currently have it available. For specific items, you can often sign up for email notifications on the product page to be alerted immediately when they are back in stock."

Where can I ship my order?

 

"We ship directly to the address you provide during checkout. During the ordering process, you'll be able to enter your preferred shipping address within Egypt. No international shipping is available at the moment.